Terms & Conditions

These Terms and Conditions govern your use of the Perfumo website. By accessing or using www.perfumo.co.uk, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

Website Access

Access to most areas of our website is available without registration. However, some features or services may require you to create an account and provide accurate, current, and complete information.

Use of the Website

  • You may use our website for lawful purposes only and in accordance with these terms.
  • You may not copy, distribute, modify, or reproduce any part of the website without prior written permission from Perfumo.

Business Information

Website Availability

We strive to keep our website available and functional at all times. However, we are not liable for temporary unavailability due to maintenance or technical issues beyond our control.

User-Generated Content

Content submitted by users (excluding personal data) may be used or displayed by Perfumo. Users must not upload or post content that:

  • Infringes on copyrights or intellectual property rights;
  • Contains offensive, defamatory, or illegal material;
  • Includes viruses or malicious code.

Third-Party Links

This website may contain links to third-party websites. Perfumo does not control or endorse these sites and is not responsible for their content, privacy practices, or terms.

Product Information and Accuracy

We make every effort to ensure product information, images, and pricing are accurate. However, we do not guarantee that all details are error-free. Any reliance on material from our site is at your own risk.

Shipping & Delivery

  • Orders are processed and dispatched the next working day.
  • Deliveries are handled by Royal Mail Tracked services.
  • Estimated delivery: 1–4 working days, depending on service level.
  • Perfumo is not responsible for delivery delays caused by external factors such as postal disruptions or weather.

Cancellations

  • You may cancel your order before it is dispatched.
  • Once dispatched, cancellations are not possible. You may return the item according to our return policy.
  • Refusing delivery will be treated as a return, and outbound shipping costs will be deducted from your refund.

Returns & Refunds

  • Returns are accepted within 14 days of receipt for unopened, unused items in original condition.
  • We do not accept returns for opened perfumes or personal care items due to hygiene reasons.
  • Refunds are processed within 14 days of receiving the returned item.
  • Customers are responsible for return shipping unless the product was faulty or incorrect.

Non-Refundable Items

  • Used or opened personal care items.
  • Products returned outside the allowed time frame.
  • Items returned due to allergic reactions—we advise customers to review product ingredients before purchase.

Product Disclaimer

Perfumo does not manufacture the fragrances sold on our website. We offer affordable alternatives to designer scents. Longevity, scent profiles, and skin compatibility may vary by user.

Limitation of Liability

Perfumo shall not be liable for any direct, indirect, or incidental loss or damage resulting from use of this website or products sold, except where required by UK law.

Dispute Resolution

In the event of a dispute, we encourage customers to contact us directly for resolution. Consumers in the UK may also use the EU Online Dispute Resolution platform to seek an out-of-court resolution.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.

Contact Us

If you have questions about these Terms of Service, please contact our support team:

  • Telephone: 07926 980057
  • Email: info@perfumo.co.uk
  • Address: Perfumo, 32a Walsworth Rd, Hitchin SG4 9ST, United Kingdom
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM