Returns & Refund Policy

We want you to have a great shopping experience at Perfumo, and we offer a 14-day no-quibble guarantee on all products purchased through www.perfumo.co.uk. Please review our return policy below for more details.

Eligibility for Returns

  • Items must be in their original condition, unopened, and unused.
  • Returns must be initiated within 14 days of the delivery date.
  • Personalised or customised items are not eligible for return.

Return Process

To initiate a return, please contact our Customer Service team at info@perfumo.co.uk within 14 days of receiving your order.

Our team will provide instructions and the return address. Please ensure items are securely packaged to prevent damage during transit.

Return Address

Perfumo
32a Walsworth Rd
Hitchin
SG4 9ST
United Kingdom

Refund Process

Once we receive the returned item(s) and verify their condition, we will process the refund:

  • Refunds will be issued to the original payment method used.
  • Please allow 2–7 working days for the refund to reflect in your account.

Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to an error on our part. We recommend using a tracked shipping service.

Exchanges

We do not currently offer exchanges. Please return the item for a refund and place a new order.

Damaged or Defective Items

If you receive a faulty or damaged item, contact us within 24 hours of delivery:

  • Email: info@perfumo.co.uk
  • Do not dispose of the item—we may request photos or a return for inspection.
  • Once confirmed, we’ll issue a replacement at no cost.

Incorrect Items

If you receive an incorrect item, follow these steps:

  • Do not open the packaging.
  • Contact us within 24 hours at info@perfumo.co.uk.
  • Include your order number and description of the issue.
  • We’ll provide return instructions and issue the correct item.

Impact on Delivery Offers

Returning items may affect any delivery offers applied to your original order:

  • If your order qualified for free delivery, a £3.99 fee may be deducted from your refund if the return lowers your order value below the free shipping threshold.

Contact Us

If you have any further questions, please contact our Customer Service team:

Thank you for shopping with Perfumo!